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Sales coordinator

Sales coordinator

AzelisIndia
5 days ago
Job description

About Us

: Ashapura Aromas Private Ltd. (AAPL) incorporated in 2003 is a Mumbai based Marketing and Distribution Company supplying Aroma chemicals and Flavour-Fragrance Ingredients. In less than 2 decades, Ashapura Aromas has notched up to be among Top 5 Marketing & Distribution Company in Fragrance & Flavour Industry. Ashapura Aromas has 1611+ products in offerings out of which 918+ products are on the shelf with 81+ MT of Daily Average Movement, 1350+ MT Average Ready Stocks in sq. ft. of Material Storage Space.

As a group, Azelis is now amongst top 5 global distributors.

Sales Coordinator (Back Office)

About the Position :

As a sales coordinator / customer service Executive, you will be the backbone of our sales operations, ensuring seamless coordination between asst sales managers / sales managers, departments, customers and logistics. This role is ideal for someone who thrives in a structured environment, enjoys gaining varied experience and is passionate about delivering high-quality service.

Location : Thane, Maharashtra

Department : Marketing

Reporting To : Assistant Manager

Experience Required :

Minimum 3 Years in Sales Coordination / Back Office in trading companies, (preferably in chemicals)

Education :

Any Graduate or B. Sc (Chemistry) would be preferred

  • Key Responsibilities

Sales Support & Quote Management

  • Convert customer inquiries (email / WhatsApp) into ERP-based quotations and proposals.
  • Share accurate and timely quotes with customers.
  • Follow up on open quotes and reasons for non-conversion.
  • Re-quote based on internal discussions (pricing, brand, schedule, location).
  • Close open quotes with documented reasons.

    • Order & PO Coordination

  • Follow up on purchase orders and verify alignment with internal records (product specs, quantity, rates, delivery dates, payment terms).
  • Ensure all special instructions are captured and executed.

    • Sample & Dispatch Coordination

  • Record and track sample requests.
  • Liaise with sample and procurement departments for dispatch and inward tracking.
  • Coordinate with customers for sample feedback and evaluation.

    • Logistics & Documentation

  • Issue dispatch instructions and coordinate with logistics for timely delivery and LR generation.
  • Collaborate with the quality team for technical documentation (CoA, Halal, MSDS) and customer complaints.

    • Receivables & Reporting

  • Follow up on payments and coordinate with accounts for receivables.
  • Share negative data and feedback with supervisors to improve conversion.
  • Prepare customer data and insights for meetings and reviews.

    • General Administration

  • Maintain CRM records and ensure daily reporting.
  • Support in ad-hoc tasks and cross-functional coordination as required.
  • Candidate Profile :

    • Industry Experience

  • Prior experience in a non-service, product-based trading company (preferably chemicals, flavours or fragrances).
  • Familiarity with ERP systems and CRM tools.

    • Skills & Attributes

  • Strong interpersonal and communication skills.
  • Excellent time management and organizational abilities.
  • Problem-solving mindset with a proactive attitude.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Detail-oriented with a customer service- first approach.
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    Sales Coordinator • India