Duty Manager

Position Overview :

We are looking for a Duty Manager who sets high standards in every aspect of hotel operations. As a leader, you will manage guest experiences, oversee the performance of the team, and ensure smooth hotel operations. You will be at the forefront, handling guest complaints, queries, and suggestions while fostering a culture of excellence in guest service.

Key Responsibilities

Guest Experience Management :

• Lead the way in managing guest experiences, hotel operations, and team performance.
• Prioritize workload effectively to ensure the team delivers authentic, memorable experiences .
• Resolve guest issues, queries, or concerns through authentic conversations and effective communication.
• Serve as the first point of contact in case of any critical emergency situations or incidents.

Team Leadership :

Operational Excellence :

What We Need from You :

What You Can Expect From Us :

Skills Required

Front Desk, Guest Service, Hotel Operations