AI QA (SaaS B2B)

At Troopr, were building world-class AI solutions from conversational AI to LLM-powered automation that help top brands like Starbucks, Netflix, Snowflake, and Spotify automate support and elevate user experience. Were looking for a QA Engineer whos passionate about delivering flawless web-based B2B SaaS products.

Were looking for a versatile Prompt Engineer with a strong QA mindset to help shape and refine the intelligence of our AI agents and ensure exceptional product quality. This hybrid role blends prompt engineering, GenAI testing, and quality assurance for high-performance, LLM-powered customer and employee support automation.

Youll work at the intersection of product design, engineering, and AI, ensuring the accuracy, usability, and robustness of chatbot workflows and GenAI integrations in a fast-paced B2B SaaS environment.

What Youll Do

• Prompt Engineering & LLM Optimization Design, experiment, and iterate on prompts to optimize LLM responses for support automation
• Build reusable prompt libraries and scalable test frameworks
• Integrate prompt flows into AI agent pipelines with product and engineering teams
• Evaluate prompt strategies using techniques like RAG, few-shot learning, and role conditioning GenAI / LLM QA & Evaluation Execute functional, regression, and exploratory testing of GenAI-driven features
• Analyze LLM outputs for coherence, hallucinations, factual accuracy, and ethical risks
• Identify edge cases and UX inconsistencies in real-world chatbot interactions System QA & Performance Testing
• Lead performance / stress testing of AI-driven backend and frontend systems
• Collaborate cross-functionally in Agile teams to maintain a high-quality user experience
• Document bugs, usability gaps, and provide insights to improve product excellence

What Were Looking For

Enjo.ai, youll help build cutting-edge AI support agents that serve real business users not just lab demos. Youll contribute to shaping both the intelligence and quality of our product. If you're excited by GenAI, care deeply about LLM behavior, and want to ensure it performs reliably and ethically in production lets talk.