Change Manager

Worldline Global Service

The Opportunity

As a Change Manager at Worldline, you will be the guardian of the customer experience for the operational services delivered by IT. Reporting directly to the SDPR Tribe Lead, you will balance potential impact and business needs, ensuring platform stability while facilitating necessary changes and overseeing service level management.

Experience : 6 to 10 years

Location : Bangalore

Skill : Change Management (In current role)

Mode of working : Hybrid

Mode of interview : 2 interviews are Virtual and final discussion will be face to face.

Day-to-Day Responsibilities

Coordinate the Change Management process, assessing potential impact and risk while ensuring platform stability.

Facilitate changes by responding to business needs, organizing activities, and collaborating with dedicated resources.

Maintain oversight of service level management and reporting, ensuring that commitments to customers are met, especially for VIP accounts.

Provide regular management reporting with recommendations for service improvements regarding Change and Release Management.

Manage the Service Catalogue for SDPR to align with internal client requirements.

Collaborate with Change and Release Managers, project managers, and technical teams to ensure thorough documentation and knowledge transfer for changes.

Assist with SLA reviews and propose improved frameworks to enhance negotiations.

Who Are We Looking For :

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude, and a hunger to learn and grow. In practice, this means:

Proven experience coordinating efforts across multiple teams to effectively manage changes with minimal impact.

Strong proficiency in the SDPR platforms and process-oriented mindset for systematic follow-up.

Excellent negotiation skills and the ability to influence priorities of IT support teams.

IT education (Bachelor's degree in IT or equivalent experience) with a strong understanding of infrastructure and application development.

Fluency in English and proficiency in French or Dutch; additional languages are a plus.

Natural interpersonal skills with a focus on results and problem-solving.

Ability to manage difficult situations calmly and effectively, adapting communication styles to different audiences.

Strong analytical skills and commitment to process improvement.

Please share the CV to [HIDDEN TEXT]

Thanks Much

Shalini D

Skills Required
Service Level Management, Change Management, Change And Release Management