Collection & Retention Executive

Reporting to : Team Leader

Purpose of the Role :  To ensure collection efficiency, contributing to company's overall growth.

Role Description : -

• Responsible to call customer and remind for payment.
• Responsible to act as a bridge between field executives and team leaders
• Responsible for constantly follow up
• Arrears payment Work consistently to rectify billing error
• Responsible for Analysis and feedback of unpaid accounts Follow up for reactivation of
• inactive accounts.

Key Result Areas :

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.

Education :

Work Experience :

Skills Required

Telecalling, Outbound Calling, Customer Care, Collections