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IT Service Desk & Event Support Specialist

IT Service Desk & Event Support Specialist

Lenovo IndiaMumbai, Maharashtra, India
1 day ago
Job description

We are looking for a dedicated IT Service Desk & Event Support Specialist to provide technical support across IT operations and high-profile events. This role combines hands-on IT troubleshooting with VIP and event technology support, ensuring seamless experiences for both our clients and event attendees across India.

Location : Mumbai | Rotational Shift

Key Responsibilities :

Service Desk Operations :

  • Perform installations, maintenance, and repairs on desktops, laptops, tablets, and peripherals, primarily on-site.
  • Configure and deploy operating systems (Windows 7 / 8 / 10 / 11) via SCCM or Ghost imaging, and manage data transfers.
  • Troubleshoot productivity tools like MS Office, antivirus software, and other applications.
  • Handle customer interactions, update / close tickets in ticketing systems, and deliver support at customer locations across India.

Event & VIP Support :

  • Assist in planning, setup, and execution of live events, conferences, and VIP experiences.
  • Monitor IT infrastructure during events, including network connectivity, AV systems, and other technology components.
  • Provide high-touch technical support for VIP guests, speakers, and sponsors, ensuring flawless presentations and connectivity.
  • Proactively anticipate and resolve technical issues for VIP attendees.
  • Event Documentation & Reporting :

  • Document all technical issues, resolutions, and event feedback.
  • Provide reports on technical support activities, equipment status, and incident management.
  • Recommend improvements for future event technology setups based on learnings and feedback.
  • Collaboration & Communication :

  • Work closely with event coordinators, production teams, and internal stakeholders for smooth event execution.
  • Communicate effectively with internal teams and vendors to quickly resolve technical issues.
  • Maintain professionalism when interacting with clients, event organizers, and VIPs.
  • Qualifications & Skills :

  • Graduate with 3–8 years of experience in IT support, service desk, or event technology roles.
  • Experience providing VIP-level support during events is a plus.
  • Familiarity with AV systems, live streaming technology, and event network infrastructure.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Excellent customer service, multitasking, and communication skills.
  • High attention to detail and organizational ability.
  • Flexible to work 6-day rotational shifts (24x7 support).
  • Why Join Us :

    This is a unique opportunity to combine IT expertise with live event operations, supporting high-profile events and VIPs across India. If you enjoy problem-solving under pressure and delivering exceptional customer experiences, we want to hear from you!

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    It Support Specialist • Mumbai, Maharashtra, India

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