Job Title : Order Management Executive
Location : Surat, Gujarat
Industry : Jewellery
Department : Operations
Reporting To : Operations Manager / Business Head
Company : Diamond Headquarters Private Limited
Job Summary :
We are looking for a dedicated Order Management Executive to be stationed at our Surat based jewellery manufacturing facility. This individual will be responsible for end-to-end handling of orders from receiving orders to overseeing manufacturing, performing quality control checks, coordinating with transport / logistics, and ensuring timely dispatch to our retail studios. This role requires a highly organized and proactive professional with a strong background in operations, vendor management, and manufacturing workflows, preferably within the jewellery industry.
Key Responsibilities :
o Order & Production Management
- Manage daily orders and ensure timely processing with Head Office.
- Coordinate production schedules and ensure delivery timelines are met.
- Track each order from initiation to dispatch to our studios.
- Maintain records of all orders, status updates, and timelines.
o Financial & Compliance Documentation
Maintain records of all vendor invoices, expense statements, and purchase orders.Assist in reconciling vendor payments and ensuring GST / tax compliance.Collaborate with the accounts team for audit and documentation readiness.o Expenses Management
Track daily / monthly expenses at the Surat location (travel, courier, material, etc.).Submit verified expense reports and petty cash statements for reimbursement.o Cross-functional Coordination
Coordinate with internal teams – design, studio, inventory, operations, and accounts.Serve as the key point of contact between the Surat manufacturing partner and head office.Provide regular reports and updates on order status and factory operations.o Facility, Maintenance & Management
Oversee general upkeep and cleanliness of the manufacturing setup and office.Ensure all machinery, equipment, and tools are in working condition.Schedule and supervise repairs, servicing, and AMC follow-ups.o Documentation & Record-Keeping
Maintain accurate logs of each order, quality reports, reworks, and deliveries.Digitally update reports, images, QC tags, and documentation shared with the head office.o Procurement & Resource Management
Coordinate procurement of raw materials (gold, diamonds, gemstones, etc.).Maintain adequate stock levels at the factory and track consumption.Manage vendor relationships for material supply and ensure timely sourcing.o Repairs & Maintenance Oversight
Manage periodic maintenance schedules for machinery and tools.Coordinate repairs and servicing of equipment and office assets.Track repair timelines and vendor performance. o Additional ResponsibilitiesAssist with data entry and CRM updates.Prepare reports on order processing, delays, cost analysis, etc.Suggest and implement process improvements for operational efficiency.Key Requirements
Education :
Minimum : Bachelor's degree in Commerce, Business Administration, Operations Management, or a related field.Preferred : Postgraduate qualification such as MBA in Operations / Supply Chain Management, or a Diploma in Jewellery Management / Retail Management.Experience : 2–5 years in order management / operations in the jewellery or luxury goods industry.Industry Knowledge : Good understanding of jewellery manufacturing processes and quality standards.Skills :
Strong organizational and follow-up skillsExcellent coordination and vendor management skillsSound knowledge of inventory and order management systemsProficiency in MS Excel, Google Sheets, and order-tracking toolsBasic knowledge of taxation, billing, and complianceStrong communication (Hindi, English, Gujarati preferred)Problem-solving ability and attention to detailAbility to work independently and multitask under pressure Additional ResponsibilitiesWork closely with the design team for custom and studio-specific orders.Monitor the turnaround time (TAT) and identify areas for optimization.Support audits and inspections conducted by internal / external stakeholders.Ensure workplace safety and compliance with factory protocols.Skills Required
Compliance, google sheets , Ms Excel, Taxation, Billing
