Customer Care Associate

Description

We are seeking a passionate and dedicated Customer Care Associate to join our team in India. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. As a Customer Care Associate, you will be the first point of contact for our customers, providing them with assistance and support while ensuring a positive customer experience.

Responsibilities

• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Provide accurate and detailed information to customers.
• Maintain customer records and update information as necessary.
• Work collaboratively with team members to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Skills and Qualifications

Education

12th Class (XII)

Skills Required

crm software, Data Entry, Customer Support, Problem Solving, Multitasking, Time Management, Active Listening, Basic Troubleshooting, Conflict Resolution