Operations Lead (10 / 10 / 2025)

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

This role caters to overall governance of India specific initiatives and delivery. It involves negotiation and collaboration with different stakeholders at all levels in BT based on the scenario which we are addressing.

• Drive MTP Goals and track measurable objectives defined by senior leadership which translates into multiple projects / initiatives.
• Line Management responsibilities for 12 people in SMT, Lab Support (Voice core, RAN, Policy core, Data Core, Automation)
• Work with managers / leaders to ensure a mix of projects that balance short term vs. long term MTP Goals.
• Defect Management responsibility
• Defect Triage and Management which includes triaging defects, tracking & reporting
• Process Improvement and compliance which includes process definition, refinement, compliance and audits
• Monitor, plan and execute the chosen projects by analyzing performance based on the forecast and implement improvements on a continuous basis.
• Provide information and recommendations to decision makers at all levels.
• Streamline operating model agreed with stakeholders
• Resolve issues related to project delivery in collaboration with all stakeholders.
• Ownership of development of learning culture across the team by capability building, maintaining an updated knowledge base and working towards an engaging work environment
• Focus on placing employee engagement at the core of all activities and work towards improving 'Your Say' scores.
• Initiation of new business cases and streamlining the project governance and finalizing the delivery timelines
• Help support any process improvement initiatives across the unit.

Delivery management : Strong skills in creating and delivering a delivery plan including identifying and managing risks, issues, dependencies, finances, and resources.

Storytelling with data : Strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. Good with Slide decks and Spreadsheets

Business acumen : Knowledgeable in business strategy and the drivers of organizational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business cases)

Communication : Ability to communicate effectively, both verbal and written to people of all levels and functions across the company and present technical topics to the wider planning community.

Negotiation skills : Experience in interacting and negotiating in situations involving multiple cultures.

Collaboration : Ability to work both independently and as part of a team. Ability to handle multiple priorities simultaneously.

Key expertise

Operations Management, Line Management, Delivery Management, Project / Program Management, Cost Management, Resource Management, Business Analytics, Risk / Issue Management, Defect Management, Quality Management, Stakeholder Management, Change Management

Leadership standards

Experience you’d be expected to have

Looking in :

Looking out :

Looking to the future :

Educational Qualification