Assistant Front Office Manager

Position : Assistant Front Office Manager

Location : Kahani Paradise, Gokarna

Kahani Paradise is a boutique luxury hotel set on the stunning coastline of Gokarna. We are looking for a dynamic and motivated Assistant Front Office Manager to join our team and ensure seamless guest experiences while supporting the overall management of the Front Office operations

Key Responsibilities

• Assist the Manager in overseeing daily front office operations including reception, reservations, guest services, and concierge.
• Ensure a warm, professional, and memorable welcome for every guest.
• Handle guest concerns and requests efficiently, ensuring high levels of guest satisfaction.
• Maintain and enforce SOPs for front office procedures, check-in / check-out processes, and guest interactions.
• Manage and train front office staff to deliver exceptional service.
• Work closely with Housekeeping, F&B, and other departments to ensure smooth coordination.
• Assist with billing, cashiering, and night audits, ensuring accuracy in front office accounts.
• Manage and optimize PMS / POS systems for operational efficiency.
• Support in preparing front office reports and tracking guest feedback.
• Maintain effective vendor, travel agent, and OTA relations where required.

Candidate Profile

What We Offer