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Client Relations Coordinator

Client Relations Coordinator

Esconet TechnologiesNew Delhi, Republic Of India, IN
6 days ago
Job description

About Us

Founded in New Delhi, India, Esconet Technologies Limited is a leading name in IT Infrastructure solution sales and services. Formerly known as Esconet Technologies Pvt. Ltd., we transitioned to a public company in September 2023. With a goal to elevate the future of digital transformation, we are committed to providing robust, scalable, and sustainable IT solutions to our diverse clientele.

Esconet Technologies is a trusted partner for top OEMs, including Dell Technologies, HPE, VMware, Intel, AMD, NVIDIA, Cisco, Arista, Cato Networks and Microsoft. Our offerings range from Servers, GPU-based Workstations, Data Storage Systems, to Supercomputers under our own brand, HexaData. We design, develop, and deploy high-quality solutions that are tailored to meet the unique needs of businesses in SME, Enterprise, Government, and Public Sector verticals.

Location : Okhla Phase 1, New Delhi

Role Overview

The Sales Coordinator will support the sales team in daily operations including quote preparation, customer coordination, documentation, OEM / distributor follow-ups, CRM updates, and internal team coordination. The role ensures smooth communication between customers, sales, accounts, operations, and OEM partners.

Key Responsibilities :

Sales Support & Coordination

  • Prepare sales quotes / commercial proposals for customers and on behalf of the sales team.
  • Coordinate with sales team members for EOD updates, customer status, and follow-ups.
  • Manage CRM Portals for leads, status updates, and customer database maintenance.
  • Handle leads received through the Company Website – “Contact Us” forms.

Customer Follow-Up & Communication

  • Follow up with customers for requirements, clarifications, and payment updates.
  • Attend customer calls / emails and ensure timely resolution by coordinating internally.

    • OEM & Distributor Coordination

  • Manage OEM Portals for deal registration, updates, and pricing.
  • Track deal registration statuses and escalating delays where necessary.
  • Follow up with OEMs and Distributors on commercial approvals and delivery timelines.

    • Documentation & Reporting

  • Maintain accurate documentation for quotations, proposals, deliveries, and customer accounts.
  • Prepare and share weekly and monthly sales reports.
  • Manage required forms, declarations, and customer-requested documents.

    • Internal Team Collaboration

  • Coordinate with the Accounts Team for declaration documents and payment confirmations.
  • Coordinate with the Operations / Logistics Team for invoicing, dispatch, and delivery details.
  • Support Sales Team during customer meetings, reviews, and communication follow-ups.

    • Project Coordination

  • Manage documentation, internal approvals, and delivery tracking for purchase orders.
  • Maintain timely communication with internal teams for smooth project execution.

    • Skills & Competencies

  • Strong communication and email drafting skills.
  • Good customer coordination and follow-up ability.
  • Proficiency in Advance MS Excel, Word, and CRM tools.
  • Ability to multitask and manage timelines effectively.
  • Positive attitude, ownership mindset, and professional conduct.

    • Education & Experience

  • Graduate / Postgraduate (Any stream).
  • 4+ years of experience in Sales Coordination / Sales Support / Back Office Sales Operations.
  • Experience in System Integrator / IT Distribution / IT Solutions industry preferred.
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    Client Coordinator • New Delhi, Republic Of India, IN