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(Urgent) Service Coordinator

(Urgent) Service Coordinator

Tricog Health India Pvt. Ltd.India
15 hours ago
Job description

Roles and Responsibilities :

  • Provide support for our service & sales team.
  • Coordinating service quotes and order processing in coordination with the internal Business

Team as per the SLA defined for the department.

  • Validate and execute purchase requests as per the defined SOP and coordinate with customers and the internal team to get necessary documents / approvals, if required.
  • Maintain documentation as per SOP and ensure updating it on a daily basis.
  • Updating CRM system with all relevant customer information and orders.
  • Respond to incoming requests as per the defined TAT.
  • Close coordination with the Service Team to ensure a timely service schedule and provide
  • logistical support for any service goods.

  • Delivery of weekly & monthly reports.
  • Demonstrate positive “Customer First” behaviors to ensure a high level of customer service is
  • always provided

    Competencies Required :

  • Positive attitude, adaptability, Strong time management skills, Ability to adapt to changing
  • circumstances, Ethical and trustworthy, Self-motivated with the capacity to plan time

    effectively, Empathy, patience, and Sympathy.

    Skills Required :

  • Must have a good command of Microsoft Excel and some experience working on CRMs - Zoho, Jira, etc.
  • Customer orientation - able to build relationships and gain trust. Communication :
  • communicating clearly and accurately by adopting various styles at all levels of the organization.

  • Builds and maintains collaborative relationships with cross-functional teams. Good public
  • relations, negotiation, and customer orientation skills

    Education Requirement : Diploma in BM, or a degree in Business Administration

    Year of Experience Required : 2-5 years

    Industry : Healthtech / medical equipment Healthcare, or devices or start-up background is an added edge.

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    Service Coordinator • India

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