Head of Logistics Operations

Key Responsibilities :

• Container & Shipment Planning
• Import Operations, Nomination accuracy for import shipments (Air / Sea)
• Export Operations
• Evaluate and select logistics service providers, carriers, and third-party logistics (3PL) partners, negotiating contracts, rates, and service level agreements (SLAs) to achieve cost savings and service quality for DDP & CIF Shipments
• Conduct performance analysis and KPI tracking for logistics operations, measuring key metrics such as on-time delivery and transportation costs, and implementing improvements or corrective actions as needed.
• Ensure compliance with regulatory requirements, safety standards, and industry regulations governing transportation & warehousing activities, maintaining documentation and records as required.
• Vendor & Service Provider Management - Performance evaluation of service providers (delivery timelines, cost efficiency)
• Cross-functional Collaboration - Collaborate with cross-functional teams, including procurement, manufacturing, sales, and customer service, to align logistics activities.
• Billing & Financial Coordination - Cost variance tracking vs budgeted logistics spend
• MIS & Reporting - Monthly MIS submission timeliness, Insights generated for strategic decisions
• Resolve customer inquiries, complaints, or issues related to logistics, transportation, or delivery, ensuring timely resolution and customer satisfaction.

Requirements :