IT Manager- Zoho Ecosystem

Job Description – IT Manager (Zoho Ecosystem & Software Development Focus) Position : IT ManagerDepartment : IT & SystemsLocation : Nariman PointReports To : Director / HOD Role Overview We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA) while also ensuring IT infrastructure assets and networking operations (20% KRA) are efficiently managed. The role requires a strong technical background in Zoho applications custom development and automation coupled with the ability to maintain a secure and reliable IT environment. Key Responsibilities A. Software Development & Zoho Ecosystem (80% KRA)

• Oversee end-to-end software / application development projects using Zoho Creator and other development tools.
• Customize automate and integrate Zoho CRM Zoho Books Zoho Flow and other Zoho apps with business processes.
• Define and implement SDLC best practices ensuring structured design development and deployment.
• Manage a team of developers or external vendors to deliver scalable and secure solutions.
• Ensure proper code documentation version control and repository management (e.g. Git).
• Perform testing debugging and quality assurance before deployment.
• Collaborate with business teams to gather requirements design workflows and implement process automation.
• Maintain and enhance API integrations between Zoho apps and third-party platforms.
• Ensure data security compliance and role-based access across Zoho systems.
• Continuously explore and implement new Zoho features to improve operational efficiency.
• Conduct end-user training and adoption programs for new Zoho solutions.
• Monitor and optimize application performance scalability and user experience. B. IT Infrastructure Assets & Networking (20% KRA)
• Manage company IT assets (laptops desktops servers mobiles peripherals etc.).
• Maintain and regularly update the IT asset inventory.
• Oversee secure company networks (LAN WAN Wi-Fi VPN) and monitor bandwidth usage.
• Ensure data backup disaster recovery and business continuity are in place.
• Implement and enforce cybersecurity protocols (firewalls antivirus access control).
• Manage IT vendors warranties and licensing renewals.
• Provide IT helpdesk and user support for hardware / software issues.
• Document IT infrastructure processes and SOPs for future reference. Key Skills & Competencies
• Strong expertise in Zoho applications (Creator CRM Books Flow etc.).
• Proven track record in software / application development and automation.
• Knowledge of Deluge scripting API integration and custom functions.
• Experience in managing SDLC and software understanding of IT infrastructure networking and cybersecurity problem-solving leadership and cross-functional collaboration skills. Qualifications
• Bachelor’s / Master’s in Computer Science IT or related field.
• 5–8 years of IT experience with at least 3 years in Zoho development & administration.
• Hands-on experience in custom app development workflow automation and integrations.
• Certifications : Zoho Creator Certified Developer (preferred)

Key Skills

Computer Hardware,IT Experience,IT Management,Network Installation,Vendor Management,Computer Networking,Microsoft Windows Server,Windows,IT Service Management,ITIL,SAN,Network Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1