Site Reliability Engineering Manager

Experience - 6+ Years

Budget - 25 LPA

Notice Period - Immediate Joiner

Location - Bangalore

KEY RESPONSIBILITIES :

• Drive high levels of stability and availability of services driving Site Reliability Engineering as a practice across IPE.
• Grow partnership with Product Engineering owners, drive initiatives which benefit the team in accordance with SRE.
• 24
• 7 available as an escalation point for the operational teams.
• Reduced MTTR and service impact
• Address technical debt across IPE to remove risk
• Reduce recovery time on incidents
• Aid in major incidents which are owned by IPE.
• Validate service communications from technical perspective during major incidents
• Drive standard process and continual improvement for incident recovery, problem management, service resilience and availability
• Bring in best ITSM practices to evaluate and update existing practice as in creating Knowledge articles, Runbooks, and process documents.
• Responsible for IPE Technical Recovery and Problem Management response ensuring cross coordination across Technology Teams for complex, IPE owned issues. Accountable for technical decisions and communications on service recovery during live incidents.
• Reduce recovery time on incidents and act as the main contact point for Major Incidents.

Technical knowledge of SRE areas of focus – implementations with Datadog as an observability focus, Capacity management etc.