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Client Retention and Success Manager

Client Retention and Success Manager

Siox GlobalVadodara, GJ, in
24 days ago
Job type
  • Quick Apply
Job description

Job Description

We are looking for a dedicated and strategic client Retention and Success Manager to ensure long-term client satisfaction, reduce churn, and maximize customer value. The ideal candidate will play a key role in strengthening relationships, addressing client needs, and driving business growth.

Key Responsibilities :

  • Develop and execute client retention strategies to enhance satisfaction and loyalty.
  • Act as the primary point of contact for key clients, ensuring a smooth and engaging

experience.

  • Proactively identify and resolve client concerns to maintain strong, long-term relationships.
  • Conduct regular client check-ins, business reviews, and feedback sessions.
  • Collaborate with sales, marketing, and product teams to improve customer experience and

    • engagement.

  • Monitor client usage, satisfaction levels, and key retention metrics to take corrective

    • actions.

  • Identify upselling and cross-selling opportunities to drive business growth.
  • Implement training and onboarding programs to ensure effective product / service adoption.
  • Maintain detailed records of client interactions and progress using CRM tools.

    • Requirements

    Qualifications & Skills :

  • Bachelor’s degree in Business, Marketing, or a related field.
  • 5+ years of experience in client success, retention, or account management.
  • Strong communication, problem-solving, and relationship-building skills.
  • Ability to analyse client feedback and implement solutions to improve satisfaction.
  • Proficiency in CRM software and customer engagement tools.
  • Self-motivated, proactive, and able to manage multiple client accounts effectively.

    • Benefits

    Location : Vadodara (Onsite)

    Shift : USA time zone

    Requirements

    Qualifications & Skills :

  • Bachelor’s degree in Business, Marketing, or a related field.
  • 5+ years of experience in client success, retention, or account management.
  • Strong communication, problem-solving, and relationship-building skills.
  • Ability to analyse client feedback and implement solutions to improve satisfaction.
  • Proficiency in CRM software and customer engagement tools.
  • Self-motivated, proactive, and able to manage multiple client accounts effectively.
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