Business Systems Analyst

Roles & Responsibilities

• Collaborate with System Architects, Product Managers, and suppliers to manage business analysis activities and ensure alignment with product and engineering goals
• Capture customer voice to define business processes and translate them into product needs
• Define scope and value for new capabilities in collaboration with Product Managers and stakeholders
• Ensure inclusion of non-functional requirements in product and release backlogs
• Break down Epics into Features and User Stories and participate in backlog refinement sessions
• Write clear, concise User Stories and Acceptance Criteria in tools such as Jira
• Ensure a well-defined Definition of Done and traceable requirements
• Facilitate product demonstrations for stakeholders and document configuration changes
• Develop and implement detailed test strategies and perform both manual and automated testing
• Identify, document, and track defects, working closely with developers for resolution
• Validate test scenarios against acceptance criteria and customer expectations
• Serve as a liaison between global Technology, AI / Data teams, and business units
• Manage internal custom platforms, COTS, SaaS, and integrated systems
• Identify and mitigate system-related risks, including validation, acceptance, and incident response
• Track and resolve system incidents, integration failures, and performance issues
• Conduct root cause analysis (RCA) and coordinate ticket resolution with SaaS vendors
• Communicate incident status to business stakeholders and maintain traceable logs
• Understand legal workflow dependencies and act quickly to minimize business disruption

Basic Qualifications

Must-Have Skills

Good-to-Have Skills

Professional Certifications

Skills Required

Business Analysis, User Stories, Agile Methodologies, Jira, Sharepoint