Software Developer

Description

Looking to hire a Software Developer, who will be at the forefront of our product development efforts, working closely with various teams to translate business requirements into robust and scalable software solutions. His role will involve not only coding but also active participation in architectural discussions, ensuring that our software aligns seamlessly with the evolving needs of our products and business.

Key Tasks and accountabilities

• To work on the incidents reported by business users and do the root cause analysis.
• Based on the root cause analysis, come up with data correction or / and software correction proposal.
• Liaise with external and internal teams to resolve the incidents reported by the customers.
• Create product specific knowledge base content.
• Maintain consistent and regular communication with customers on the status of their requests.
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.
• Handle and manage customer escalations effectively.
• Provide feedback on the product improvement.

Looking for...

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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