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Sales Operations Specialist

Sales Operations Specialist

KissflowChennai, Tamil Nadu, India
30+ days ago
Job description

Job Description :

We are looking for a strategic and execution-oriented individual with 3-5 years of experience owning the complete GTM operational engine - spanning systems, processes, reporting, and cross-functional alignment across Marketing, Sales, and Customer Success. You will be responsible for bringing clarity, efficiency, and visibility to our revenue processes.

Key Functional Areas of Responsibility

  • Lead the overall RevOps strategy across the funnel— Sales, and Customer Success
  • Own the GTM systems and tools stack (CRM, automation tools, reporting platforms)
  • Drive funnel visibility and reporting—ensure the right KPIs are defined, measured, and acted upon
  • Standardize processes across the revenue cycle (lead qualification, pipeline management, renewals, etc.)
  • Partner with functional heads to align on metrics, data definitions, and operational workflows
  • Oversee the implementation and governance of CRM best practices and data hygiene
  • Identify gaps and implement automation or process improvements to scale operations

Professional Competencies

  • Strong understanding of B2B SaaS revenue models and funnel dynamics
  • Storyteller – able to craft and deliver compelling narratives for stakeholders
  • Ability to think holistically while also diving deep into operational details
  • Excellent problem-solving and analytical capabilities; comfortable working with data
  • Strong cross-functional communication and stakeholder management skills
  • Self-starter who thrives in a fast-paced and ambiguous environment

    • Professional Skills & Qualifications

  • 3-5 years of experience in Revenue Operations, Sales Operations, or Business Operations
  • Proven experience leading cross-functional RevOps initiatives end-to-end
  • Deep expertise with CRM systems (preferably Hubspot)
  • Strong knowledge of lead-to-cash processes and funnel metrics
  • Exposure to reporting / BI tools such as Zoho Analytics, Power BI, or Tableau
  • Strong command of Excel / Google Sheets
  • Demonstrated ability to design and implement scalable processes and systems
  • Experience working directly with leadership teams, providing data-driven insights and recommendations
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    Operation Specialist • Chennai, Tamil Nadu, India