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Customer Service Specialist
ConfidentialKanpur, Jamshedpur, Dhanbad1 day ago
Job descriptionA Customer Service Specialist is responsible for providing expert assistance and support to customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, such as phone, email, or social media. This includes troubleshooting problems, providing clear and accurate information about products or services, and documenting all customer interactions. The specialist is expected to manage complex issues, handle difficult customer situations, and escalate problems to higher-level support when necessary. A key part of the job is maintaining a positive and professional demeanor while building strong customer relationships. The position requires exceptional problem-solving skills, patience, and a deep knowledge of the company's offerings to provide comprehensive support.
Skills Required
Microsoft Office Suite, crm software, live chat software, Customer Support, Email Management, Problem-solving
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Customer Service • Kanpur, Jamshedpur, Dhanbad
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