Senior Business Insights Manager
TaskUsLucknow, Republic Of India, IN16 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • Lucknow, Republic Of India, IN
Related jobs
- Promoted
Senior Manager- Business Process Optimization
University of the Peoplelucknow, uttar pradesh, in University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 1 day ago
- Promoted
Senior Associate, Data Management
KMK Consulting Inc.Lucknow, IN KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions.
Our data analytics and software platform...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Intelligence Developer
AndelaLucknow, IN Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations ...Show moreLast updated: 14 days ago
- Promoted
- New!
Senior Manager - Tourism
VFS Globallucknow, uttar pradesh, in The position will be responsible for managing general administration and marketing activities effectively while proactively maintaining records of day-to-day tasks.
Additionally, the role entails ma...Show moreLast updated: 10 hours ago
- Promoted
Senior Business Intelligence Developer
Strategic Talent Partnerlucknow, uttar pradesh, in Design and deliver impactful BI dashboards and reports using.Translate data into actionable insights to support decision-making across the organization.
Build and maintain BI solutions, data models,...Show moreLast updated: 1 day ago
- Promoted
Escalation Manager
Palo Alto Networkslucknow, uttar pradesh, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager Data Strategy & Insights
Chargeback Guruslucknow, uttar pradesh, in Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management pl...Show moreLast updated: 14 days ago
- Promoted
Senior Manager Pricing
Firstsourcelucknow, uttar pradesh, in Pricing analysts must help businesses determine competitive pricing strategies to gain market share and achieve revenue goals.
Analyse data from multiple sources, develop complex pricing models, and...Show moreLast updated: 1 day ago
- Promoted
Senior Business Analyst (Crypto & Fintech)
ValueLabslucknow, uttar pradesh, in Role : Senior Business Analyst (Crypto & Fintech).Location : Remote (Global) | Flexible hours.Lead Requirements Elicitation & Analysis : .
Drive and facilitate workshops with senior stakeholders across ...Show moreLast updated: 10 days ago
- Promoted
- New!
Senior Business Manager
HomeLanelucknow, India Be in charge of making every designer successful, and every client gets the best experience.This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales targe...Show moreLast updated: 17 hours ago
- Promoted
Senior Manager
HCLTechuttar pradesh, India Job Opportunity : Senior Manager – Investor Relations | HCLTech | Noida.Senior Manager – Investor Relations.SVP & Head – Investor Relations.
SVP & Head – Investor Relations.Manage end-to-end Investor...Show moreLast updated: 1 day ago
- Promoted
Business Risk Manager (Savings)
RevolutLucknow, IN People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 21 days ago
- Promoted
Senior Consultant
ValorantLucknow, IN Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show moreLast updated: 30+ days ago
- Promoted
Digital Revenue Growth Manager
Anand Rathi Share and Stock Brokers Ltdlucknow, uttar pradesh, in Lead, manage, and motivate a team of Virtual Relationship Managers to achieve revenue growth and client activation goals for stock market products like Equities, F&O, Commodities, MTF, ETFs, Mutual...Show moreLast updated: 1 day ago
- Promoted
Senior Business Intelligence Developer
Quantiphilucknow, uttar pradesh, in We are seeking a skilled and proactive Power BI Developer to join our team.The ideal candidate will be responsible for designing, developing, and publishing interactive dashboards and reports using...Show moreLast updated: 1 day ago
- Promoted
Manager - Business Development (Permanent Staffing)
Talentojlucknow, uttar pradesh, in Manager – Client Onboarding & Success (Permanent Staffing).Work Mode : Work From Home (WFH).Location Preference : Open (Head Office : Haldwani, Uttarakhand).
Compensation - Fix + Incentives + Bonus.At ...Show moreLast updated: 1 day ago
- Promoted
Senior Bid Manager
Taglucknow, uttar pradesh, in Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager Ecommerce
Spaces Unhookedlucknow, uttar pradesh, in Manage day-to-day operations across e-commerce marketplaces (Amazon, Flipkart, Pepperfry, etc.Coordinate with internal teams and external partners for smooth order processing, dispatches, and retur...Show moreLast updated: 1 day ago