Senior Manager, CCM

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Key Responsibilities Cost & Performance Oversight for FSS Operations

• Oversee & report to stakeholders the cost impact to FSS Ops from hiring, operations efficiency, right shoring and other initiatives to ensure targets set by CIB COO are being met.
• Lead timely review of people footprint, spans and layers, location strategy and delivery of saves against efficiency roadmap.
• In partnership with Business, identify opportunities to reduce Operations cost against revenue by Client, market and product for FSS.
• Lead development & implementation of policies for Business planning & Performance.
• Track costs against targets set across the footprint for Operations teams (countries & GBS). Provide visibility to senior stakeholders, escalating where teams are not meeting targets.
• Identify and drive cost optimisation opportunities.
• Represent Global Operations at any relevant forums & meetings as required.
• Set up and run regular review of cost & performance metrics with relevant teams in Operations (Group, Region & Country).

Business Efficiency, Growth, and Performance Measurement

Stakeholder Management

Regulatory & Business conduct

Key Stakeholders

Other Responsibilities

Qualifications

Skills and Experience

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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