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Infor Technical Consultant - Integration Consultant

Infor Technical Consultant - Integration Consultant

ConfidentialDelhi, Chennai, Bengaluru / Bangalore
30+ days ago
Job description

Key Responsibilities :

API Support and Troubleshooting :

  • Provide day-to-day technical support for API integrations, including troubleshooting and resolving connectivity issues, data flow interruptions, and error messages.
  • Collaborate with internal development and product teams to diagnose complex issues and escalate as necessary.
  • Respond to and manage API incidents, ensuring quick resolution of client-facing issues.
  • Design and implement scalable, secure, and efficient integrations between Infor ERP and third-party systems or custom applications.
  • Develop / Maintain middleware or API bridges to facilitate seamless data exchange between Infor , Laravel , React , and Node.js applications.

API Configuration and Setup :

  • Assist clients in configuring their API environments, ensuring proper API authentication, security protocols, and settings.
  • Guide clients through the API implementation and setup process, providing clear instructions and advice.

    • API Documentation and Knowledge Sharing :

  • Create and maintain clear, concise documentation related to API configurations, integrations, and troubleshooting procedures.

    • Collaboration and Communication :

  • Work closely with developers, engineers, and product managers to understand system changes and ensure smooth deployment of API updates and fixes.
  • Engage with clients to understand their business needs and provide tailored solutions related to API functionality.

    • Client Relationship Management :

  • Build and maintain positive relationships with clients, acting as the primary point of contact for API-related inquiries and support.

    • Required Qualifications :

    Educational Background :

  • Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

    • Experience :

  • 5+ years of experience working with Infor ERP (preferably Infor CloudSuite / LN / M3 / Syteline) and its integration tools (ION, API Gateway, BODs, etc.).
  • Strong experience with RESTful APIs, SOAP APIs, or other web services.

    • Technical Skills :

  • Strong proficiency in PHP (Laravel framework) and JavaScript frameworks , particularly React.js and Node.js .
  • Solid experience with RESTful APIs , SOAP , JSON , XML , and message queues (e.g., RabbitMQ, Kafka).
  • Experience with Infor M3 APIs.
  • Familiarity with database technologies (MySQL, PostgreSQL, MS SQL Server) and data mapping / transformation .

    • Soft Skills :

  • Strong analytical and problem-solving skills to troubleshoot and resolve API issues.
  • Excellent written and verbal communication skills to interact with both technical and non-technical stakeholders.
  • Ability to manage multiple support tickets and tasks efficiently in a fast-paced environment.
  • Customer-centric mindset with a focus on delivering high-quality service and support.

    • Skills Required

    Javascript, Information Technology, Technical Support, Erp, Mysql, Middleware

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    Technical Consultant • Delhi, Chennai, Bengaluru / Bangalore