Senior Engineer, Application, Sales Support

Description

Summary :

1. Provide best technical advice to the sales team and customers to develop, sell, and successfully implement product or service solutions that will meet the customer’s needs.

2. Shall be able to understand and interpret customer specification and Prepare techno commercial quotations & meet customer requirements, expectations and delivery times.

3. Timely Response to customer enquiries and clarification post offer submission.

4. Support sales, distributers and channel partners

5. Manage complaints and issues regarding customer orders, liaising where necessary with sales, service, finance and operations to solve order issues.

6. Liaise with product management to ensure that products and services are modified, configured, and offered according to customer needs.

7. Works independently to complete given tasks and activities, solving daily technical sales issues.

8. Processing orders, handle post order activities as Drawings, Quality plans and help the support function for smooth execution and invoicing of the order.

Experience :

1. Minimum 6-10 years of experience in control valve industry. Good knowledge of Selection and sizing of control valve (globe, butterfly, ball etc.).

2. Knowledge about present E- tendering process, Knowledge of tender documents, forms and formats as per customer requirement.

3. Good knowledge of commercial terms and conditions and customer GPC documents.

4. Knowledge of commercial documents as LC / SBLC / Bank Guarantees etc.

5. Experience of Finance and logistics, import and export related activities.

6. Knowledge of Incoterms, international trade & financial requirements etc.

7. Good knowledge of Microsoft office / Excel / PowerPoint and other tools

8. Good communication skills in English as a language.

Qualification :

1) Minimum B tech in Instrumentation Engineering / Mechanical Engineering.