Voice Process

Role & Responsibilities :

• Handle customer retention voice process for Airtel services.
• Communicate effectively with customers in regional languages (Tamil, Telugu, Kannada, Hindi, or Malayalam) along with good English communication skills .
• Understand customer queries and provide appropriate resolutions to enhance satisfaction.
• Maintain customer engagement and work on reducing churn through clear and empathetic communication.
• Ensure compliance with process guidelines and performance standards.

Skills Required

Customer Service, Voice Process