Senior Business Analyst US

ConfidentialBengaluru / Bangalore, India

6 days ago

Job description

Job Description :

Role - Business Analyst -US

Type - Full-time

Location - Bangalore

About LeadSquared :

One of the fastest-growing SaaS companies in the CRM space, LeadSquared

empowers organizations with the power of automation. More than 1700 customers

with 2 lakhs+ users across the globe utilize the LeadSquared platform to

automate their sales and marketing processes and run high-velocity sales at

scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja

Capital to name a few. We are expanding rapidly and our 1300+ strong and still

growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and

South Africa.

Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50

programs Frost and Sullivan's 2019 Marketing Automation Company of the Year

award

Among Top 100 fastest growing companies in FT 1000 : High-Growth Companies

Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

Professional Services @ LeadSquared

At LeadSquared, the PS team works with the sales team to build solutions for

our customers and own the implementation and onboarding of new clients. The

team is super critical as it directly impacts revenue and customer

satisfaction. If you love to interact with customers globally and solve their

problems with your expertise in solutioning and implementation, then you should

certainly join this team!

The Role :

. Understand customers' business needs and devises appropriate solutions

using LeadSquared.

. Understand the software and tools ecosystem of the Customer and come up

with the best possible ways of connecting LeadSquared to them.

. Come up and implement the best way of importing existing customer data and

digital assets.

. Execute the implementation plan : Make the customer live within the promised

timeframe.

. Be single point of contact for customer on implementation including any

integrations.

. Communicate work status to client and internal stakeholders on a regular

basis.

. Work with Sales, Customer Success and Customer Support teams to ensure that

they understand any customizations done or unique needs served for the customer.

. Work closely with the product development team to share client feedback and

for postimplementation reviews.

. Track key metrics and KPIs related to implementation success.

. Identify implementation areas that can be automated and work with the

product or customer success teams to automate them.

. Upsell / cross-sell LeadSquared product or services wherever applicable.

Requirements :

. A bachelor's or master's degree engineering or technology.

. 3-5 years of mandatory experience in Implementation world class products.

. Ability to manage multiple clients and projects / task simultaneously.

. Exception problem solving and solution skills.

. Customer success-oriented attitude

. Excellent written and oral English skills.

. Understanding of how cloud-based applications are delivered and consumed.

. Understand of unique feature and challenges of SaaS applications.

. Exceptional critical thinking skills is a plus. Flexibility to travel is

required.

Timely execution-oriented professionals will be preferred.

Focus on quality and attitude to excel will be a big plus. Willing to work in

US Time Zon

Skills Required

Implementation, Automation

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Senior Analyst • Bengaluru / Bangalore, India