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Amazon Support Specialist

Amazon Support Specialist

Etail HeroBengaluru, IN
1 day ago
Job description

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Availability

  • Full-time Only : Do not apply if you are seeking part time work.
  • Required Hours : 8 : 00am to 5 : 00pm CST, Monday through Friday.
  • 100% Remote : No travel required.
  • Internet : Reliable connection is a must.

About the Role :

We seek a skilled Amazon Support Specialist to provide clients with reliable support across various technical and tactical tasks. This role requires hands-on experience with Amazon Seller and Vendor Central, strong analytical skills, and the ability to deliver accurate, timely solutions that help clients succeed on Amazon.

Key Responsibilities :

  • Run, analyze, and summarize Amazon PPC reports to highlight performance trends and provide clients with clear recommendations.
  • Create, manage, and upload flat files for bulk product updates and catalog maintenance on behalf of clients.
  • Audit client product listings for accuracy, compliance, and alignment with Amazon best practices.
  • Optimize product listings for SEO, including keyword research and backend search term enhancements.
  • Analyze Seller Central Business Reports and other data sources to deliver actionable insights that support client growth.
  • Proactively monitor and resolve listing errors, suppressed listings, stranded inventory, and other account health issues.
  • Partner with internal teams and clients to complete tactical tasks that drive account success.
  • Maintain organized, client-ready records of tasks, reports, and updates.
  • Communicate clearly and professionally with clients to manage expectations and provide timely progress updates.

    • Required Technical Skills & Qualifications :

  • Hands-on experience with Amazon Seller Central and Vendor Central, including catalog management, flat file uploads, and issue resolution.
  • Proficiency in Amazon PPC campaign reporting and Business Reports analysis to generate actionable insights.
  • Strong knowledge of listing creation, SEO optimization, keyword research, and backend term management.
  • Experience resolving suppressed listings, stranded inventory, and performance notifications.
  • Intermediate to advanced skills in Excel / Google Sheets (pivot tables, VLOOKUPs, data cleaning, report formatting).
  • Ability to identify trends, diagnose issues, and recommend solutions using data-driven insights.
  • Excellent written and verbal communication to clearly explain updates, insights, and recommendations to clients.
  • Accuracy in managing product data, compliance requirements, and task execution.
  • Strong organizational skills with the ability to prioritize and handle multiple client accounts simultaneously.

    • Non-Technical Required Skills & Qualifications :

  • Ability to troubleshoot complex account issues and propose practical solutions.
  • Comfortable working in a fast-paced, changing environment with shifting client needs.
  • Skilled in building trust and maintaining professional client communication.
  • Team player who works well across departments to achieve client goals.
  • Self-starter who proactively identifies opportunities for optimization and process improvements.
  • Ability to connect data insights to strategic recommendations for clients.

    • Preferred Qualifications :

  • Experience in a client-facing role within an agency or Amazon-focused service provider.
  • Familiarity with third-party Amazon tools (e.g., Helium 10, Jungle Scout, Pacvue, DataHawk).
  • Knowledge of Excel macros or Google App Scripts for automating reporting.
  • Understanding of Amazon FBA and FBM workflows.
  • Exposure to international Amazon marketplaces (EU, UK, CA, MX, JP, etc.).
  • Experience supporting brand registry, A+ Content, and Storefront management.
  • Knowledge of retail math metrics (ROI, ACOS, TACOS, contribution margin).

    • Who You Are :

  • You thrive in a client-facing role, building trust and maintaining professional relationships.
  • You are detail-oriented and organized, with the ability to manage multiple priorities simultaneously.
  • You have strong analytical and problem-solving skills, using data to guide decisions.
  • You are a clear communicator and can explain complex Amazon processes in simple terms.
  • You are proactive and resourceful, taking initiative to resolve issues and optimize performance.
  • You are passionate about helping brands succeed on Amazon and taking ownership of delivering results.
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