Senior Manager Accounts Payable

Key Responsibilities :

Operational & Functional Leadership

 Own end-to-end Vendor reconciliation and resolution process—identify,

investigate, validate, and clear outstanding vendor balances, claims, and

disputes.

 Lead analysis of open transactions such as GRNI, aged payables, debit

balances, credit memos, and unmatched invoices for quicker reconciliation

and resolution with the vendors.

 The role involves diligently working and in collaboration with other verticals of

Purchase to Pay such as Invoice Processing, Key Account Management,

Vendor Experience etc and the Business teams.

 Drive regular reconciliations and proactive closure of vendor accounts through

structured negotiations and settlements.

 KPIs / Success Metrics : e.g. claim closure % within TAT, vendor satisfaction

score, reduction in aged GRNI.

 The role will be responsible for leading and guiding the team for the

deliverables.

Process Governance & Controls

 Implement and maintain a robust vendor reconciliation governance

framework, ensuring compliance with accounting policies, controls, and audit

requirements.

 Standardize documentation and tracking for all claim resolution activities and

ensure audit-readiness.

 Coordinate with Legal, Tax, and Compliance teams as needed for settlement

frameworks and exception handling.

Stakeholder Management

 Liaise closely with sourcing, category, and operations teams to resolve

upstream issues leading to claims—pricing, GR / IR mismatches, or service

delivery gaps.

 Engage directly with vendors to reconcile statements, validate claims, and

close out disputes professionally and efficiently.

 Act as a single point of contact for all vendor reconciliation escalations in the

P2P process.

Team Management & Capability Building

 Lead and manage a team of analysts and specialists focused on claim

resolution and payable integrity.

 Develop and implement training, SOPs, and performance metrics to enhance

team capability and productivity.

 Drive a culture of ownership, accountability, and service orientation within the

quit claims team.

Reporting & Transformation

 Generate monthly dashboards on reconciliation status, risk exposure, and

resolution TATs.

 Identify process gaps and drive automation or systemic fixes to prevent claim

reoccurrence.

 Partner with digital and transformation teams for implementation of

reconciliation tools, dispute tracking systems, and process optimization.

Qualifications & Experience :

 MBA (Finance) / CA Inter / B. Com with strong P2P / AP exposure.

 16–20 years of experience in Procure-to-Pay operations, with minimum 3–5

years managing vendor dispute or claims resolution in a shared services

setup

 Strong understanding of retail and / or e-commerce vendor ecosystems,

contracts, and transactional complexity

 Experience in ERPs relevant AP automation tools

 Familiarity with SOX / internal controls and audit compliance

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Skills Required

Audit Compliance, Vendor Reconciliation, claims resolution