Business Process Outsourcing Manager

About Stavtar

Stavtar is a financial software company headquartered in New York, with employees located in the United States, England, and India. Founded by financial and technology professionals from the alternative asset management industry, Stavtar is well versed in the marriage between people, processes and technology. Their product StavPay, has revolutionized the way in which complex businesses such as alternative asset managers manage their business spending and expense allocation process.

About This Role

Our flagship SaaS product StavPay is used by businesses to manage their entire business spend process. You'll be part of the StavPay Business Process Operations ('BPO') team, which acts as an extension of our client's accounting team.

Key Responsibilities

• Lead and guide the BPO team and provide feedback to the team members
• Conduct training to BPO team members / Clients on a regular basis
• Take up new clients from BA / Dev team for BPO support, understand the process, client requirements and transition to the BPO team for day-to-day support
• Responsible for all aspects of day-to-day monitoring of client support
• Monitor the Invoice volumes to make sure all invoices' data is being entered to the system from our OCR appropriately.
• Ensure the system is choosing appropriate allocation methods based on pre-determined rules by the client before submitting for client review.
• Distinguish between high and low priority situations.
• Should be able to timely escalate / resolve the issues.
• Coordinating with IT and Clients on enhancing, reporting and development of standardization / automation in process
• Be the first point of contact for client escalations
• Establish good working relationships with all the stake holders, like clients, team members, Dev team, BA team etc.,
• Ensuring service level agreements, memorandums and client delivery summaries are maintained.
• Ensuring that team Maintains & updates the desk procedures, process manuals and process maps on regular basis.
• Regularly interact with the clients to check their requirements and update on the enhancements from StavPay
• Participate in special projects to enhance accounting operations and reporting processes.
• Review of reconciliation and reporting that team does on regular basis like payment, validation errors, emails received etc.
• To provide suggestions on process improvement ideas to StavPay and clients
• To track and maintain the agreed SLA's for each client

Required Competences - Must have Skills

Expertise Competences - Good to have Skills

Job Title : BPO Leads / Assistant Managers

Working Hours – 6 : 30 PM to 3 : 30 AM (8 AM to 5 PM EST) – based on project demand

Location : Bengaluru

Skills Required

Ms Excel