Product Support Engineer - Noida

NeoXam is a leading financial software company, delivering solutions and services for 175+ customers in 25 countries worldwide.

NeoXam is committed to its clients’ success : we deliver reliable and scalable solutions, processing more than €25 trillion worth of assets per day and serving over 10,000 users.

Through its combined talents and transparent approach, NeoXam helps buy- and sell-side players address the continuous changes in the financial market industry, to grow and better serve their clients.

NeoXam relies on 8 00 + staff, is headquartered in Paris and has 20 offices across the globe.

Experience : 3-5 Years

Functional Area : Product Support

Location : Noida

Responsibility :

1. Troubleshooting issues in real-time and fast response times to client facing managers to

provide up-to-the-minute details on issues as they are found.

2. Interaction with global stake holders and managing user expectations while providing

support within agreed SLA

3. Respond to alerts raised for any system failures.

4. Willing to handle Issues during non-working hours

5. Able to work independently and in a team and should have a can-do attitude

Experience :

1. Ability to analyse complex problems in a structured manner and demonstrate multitasking

2. Excellent business communication skills.

3. Hands on experience in Unix, Database and Java. Excellent skills in writing DB sql queries,

analysing logs.

4. Strong in technical analysis, support services, and troubleshooting

5. Possess an analytical approach and should be able to do root cause analysis and document

them

6. Ability to debug code.

7. Added advantage – Understanding of MQ, Docker

Technology used :

• Unix, Unix shell scripting, Oracle Database, Java, log4J, docker, ticketing tool, Cron Jobs, JIRA

ticketing tool, Back office application GUI’s