3+ years hands-on Billing experience in high volume environment
Intermediate skills in Microsoft Word, Excel and Outlook
Ability to follow standard operating procedures
Ability to work tight deadlines while maintaining accuracy
Team player, flexible, enthusiastic, and proactive
Good organizational and time management skills
Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customers
Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information
Ability to practice outstanding customer service
Ability to perform at a fast- paced ever-changing work environment with minimum daily direction
Characteristics, Duties and Responsibilities :
Process weekly Billing Files
Upload, balance, and process adjustments
Print, mail and email invoices with reports and timecard backup
Upload invoices in various customer portals
Research outstanding invoices utilizing the aging report and various systems
Cancel, correct, and rebill invoices as needed
Support branches by providing invoice copies, billing reports, backup and answering questions
Research billable hours, adjustments, and credits
Resolve Help Desk tickets – this may require a call or meeting with the branch or customer
Resolve issues for various assigned and unassigned customers and branches
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Executive • Noida, Uttar Pradesh, India
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