Team Lead - BPOConfidential • Chennai
Team Lead - BPO
Confidential • Chennai
12 days ago
Job descriptionPositive attitude to support company policies and must be able to maintain a high-morale environment. Must be able to adapt to change in the workplace and demonstrate flexibility with new ideas and different environments. Must be able to train others. Must be energetic (ability to work at a sustained pace and produce quality work). Must display honesty / integrity. Must be able to work under pressure (ability to complete assigned tasks under stressful situations). Ability to read and follow work instructions, procedures and policies. Education : Must be graduate / Post Graduate Qualified from any stream is preferable Experience : Minimum 1 years' experience of handling team as Team Leader (Direct reporting) Average experience of team handling is minimum 20 associates (should be in direct reporting) Experience of handling projects from Call Centre segment Good enough in customer communication and management Contact Centre, inbound, outbound, retention, Customer Service Experience is a must Aware about term SLA Supervisory Responsibilities : This job will focus upon the direction of work activities and will be responsible for direct supervisory duties affecting hourly associates. Computer Skills : Ability to operate computerized equipment is required. Must have basic skills to operate in Excel, Word, Visio and PowerPoint. In addition, must
Job Description – Team Leader – Operations (CXM)
- Must have strong analytical skills (ability to use thinking and reasoning to solve a problem). Must have solid problem solving skills using a variety of
statistical and root cause tools.
Skills Required
Customer Service, Sla, Computer Skils, Root Cause Analysis, Bpo Operations, Call Centre
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Team Lead • Chennai
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