Position Title : Product Implementation Consultant
Role Type : Full-time
ABOUT AXESTRACK
Axestrack has been in the logistics and telematics industry for approximately 15 years, with a dedicated team of over 500 professionals across India. We specialize in working with leading logistics and transport companies, including the Adani Group, helping them digitize their operations through our innovative software and IoT-based tracking solutions.
ROLE OVERVIEW
The Product Implementation Consultant is a pivotal role responsible for deploying our advanced digital logistics solutions to international clients, particularly in the US market. This position combines technical acumen, client engagement, and strategic project management expertise.
KEY RESPONSIBILITIES
1. PRODUCT IMPLEMENTATION & CONFIGURATION
- Lead product deployment and configuration efforts by acting as the primary liaison for US-based enterprise clients
- Understand client requirements and ensure smooth integration with their existing systems and processes
- Customize implementation plans based on client-specific needs and operational structures
- Develop and execute detailed project timelines and deliverables
- Provide technical documentation and training materials for end-users
2. REAL-TIME MONITORING & SUPPORT
Monitor fleet data dashboards for anomalies and system performance issuesEnsure real-time identification of tracking and operational issuesLiaise with internal technical teams to promptly resolve operational concernsMaintain system uptime and provide proactive supportTroubleshoot technical issues and escalate when necessary3. MARKET RESEARCH & FEEDBACK LOOPS
Conduct competitor benchmarking and user research analysisIdentify and analyze industry trends relevant to logistics and telematicsFeed insights and learnings into product development cyclesGather and document client feedback and requirementsRecommend data-driven enhancements and feature improvements4. CROSS-FUNCTIONAL COLLABORATION
Collaborate with product, engineering, marketing, and sales teamsEnsure cohesive implementation strategy and post-implementation supportLeverage product usage data and performance KPIs to contribute to go-to-market planningParticipate in product launch initiatives and new feature rolloutsGuide internal decision-making with client insights and market feedbackREQUIRED QUALIFICATIONS
Academic & Professional Background :
Bachelor's degree in Engineering, Computer Science, or related fieldMBA from a leading B-School (preferred)Minimum 3-5 years of experience in a related fieldExperience & Expertise :
Proven experience as a Business Analyst, Product Analyst, or in Enterprise Client ManagementStrong understanding of SaaS and tech product ecosystemsDemonstrated experience with cloud-based solutions and software integrationTrack record of successful product implementations or client onboardingCore Competencies :
Excellent communication skills (verbal and written)Strong problem-solving abilities and analytical mindsetHigh degree of initiative and self-motivationAbility to work independently and as part of cross-functional teamsStrong process improvement and operational efficiency focusProject management and organizational skillsTRAVEL & VISA REQUIREMENTS
Travel & Location Requirements :
Willingness and ability to travel to the US frequently for client deployments and on-site implementationsFlexible schedule to accommodate client needs and project timelinesComfortable with temporary relocation for extended implementations (as needed)Visa & Documentation :
Must hold a valid US Visa (B1 / B2 or equivalent work authorization)Valid passport with at least 6 months validityAbility to obtain necessary clearances and background checksADDITIONAL INFORMATION
What We Offer :
Competitive compensation package aligned with experience and qualificationsComprehensive health insurance and benefitsProfessional development and career growth opportunitiesCollaborative and innovative work environmentExposure to cutting-edge logistics and telematics technologyOpportunity to work with leading clients across the US marketWork Environment :
Fast-paced, dynamic project-driven environmentCollaboration with talented professionals across multiple departmentsContinuous learning and skill development opportunitiesPerformance-based recognition and incentives(ref : iimjobs.com)