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Senior Academic Counsellor (Telecaller)

Senior Academic Counsellor (Telecaller)

XYLEM LEARNINGCochin, Republic Of India, IN
14 days ago
Job description

Job Title : Senior Academic Counsellor (Telecaller)

Department : Inside Sales

Location : Ernakulam

Experience : Minimum 2 years in Telecalling (EdTech experience preferred)

Job Summary

We are seeking a highly motivated and experienced Senior Academic Counsellor (Telecaller) to join our Sales team . The ideal candidate will be responsible for engaging with prospective students and parents over calls, understanding their academic goals, and converting inquiries into successful admissions. This role is target-driven and requires strong communication, persuasion, and relationship-building skills.

Key Responsibilities

1. Lead Generation & Counselling

  • Connect with potential students and parents through outbound and inbound calls.
  • Provide clear and accurate information about available courses, admission criteria, and career outcomes.
  • Understand students’ aspirations and recommend the right academic programs.

2. Follow-Up & Conversion

  • Maintain consistent follow-up with leads via calls, WhatsApp, and emails to ensure high conversion rates.
  • Guide students through the admission process, including documentation and payment.
  • Meet and exceed monthly and quarterly sales and enrolment targets .

    • 3. Collaboration

  • Work closely with the marketing and academic teams to ensure smooth lead flow and conversion.
  • Participate in promotional activities, webinars, and counselling events to boost enrolments.

    • 4. Reporting & Record Management

  • Maintain detailed and accurate records of calls, counselling sessions, and admissions using CRM tools.
  • Generate regular performance and conversion reports for management review.

    • Educational Qualification

  • Bachelor’s degree in any discipline.
  • Background in education, counselling, or related fields is an added advantage.

    • Experience

  • Minimum 2 years of experience in telecalling or inside sales (mandatory).
  • Prior experience in the EdTech industry preferred.

    • Key Skills

  • Strong verbal and written communication skills (English and regional languages).
  • Excellent persuasion, negotiation, and closing skills.
  • Target-driven, self-motivated, and result-oriented mindset.
  • Good organizational and follow-up abilities.
  • Proficiency in MS Office and CRM tools.
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    Telecaller • Cochin, Republic Of India, IN

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