Hospitality CoordinatorAza Fashions • Republic Of India, IN
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Hospitality Coordinator
Aza Fashions • Republic Of India, IN
20 hours ago
Job descriptionMaintain daily appointment schedules and coordinate with stylists / sales consultants. Manage customer flow during peak hours and ensure timely assistance. Support in handling VIP clients and ensuring personalised attention. Handle incoming calls, inquiries, and walk-in queries efficiently. Provide accurate information about designers, collections, and store services. Coordinate with backend teams for order updates, trial management, and customer follow-ups. Ensure lobby / front desk area is clean, organised, and aesthetically aligned with brand standards. Maintain guest logs, feedback records, and daily reports. Address any customer concerns politely and escalate to the Manager when required. Ensure quick and smooth resolutions to enhance customer satisfaction. Minimum 2 years of experience in Guest Relations, Front Office, Hospitality, or retail luxury environment. Excellent communication skills – spoken English and Hindi. Strong customer service orientation with a pleasant personality. Ability to handle high-pressure situations and multitask. Well-groomed, professional appearance as per luxury brand standards. Prior experience in luxury retail, fashion, hotel front desk, or premium service industry preferred. Opportunity to work with India’s top luxury fashion brand. Exposure to high-end clientele and premium designer collections. Growth opportunities within the Aza retail and CX verticals. A vibrant, fashion-forward work environment.
Key Responsibilities
Customer Experience & Hospitality
- Greet and welcome all guests with warmth and professionalism.
- Assist customers with check-in / check-out for appointments or trials.
- Offer refreshments and ensure customers are comfortable during their store visit.
- Maintain a high standard of hospitality aligned with Aza’s luxury brand ethos.
Store Coordination
Communication & Support
Store Ambience & Presentation
Customer Issue Resolution
Requirements
What We Offer
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Hospitality Coordinator • Republic Of India, IN
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