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Collection & Retention Executive
ConfidentialJaipur25 days ago
Job descriptionEnsure 100% collection in terms of both customer count and revenue. Contribute directly to the company's profitability and customer retention . Maintain high standards of customer satisfaction and service continuity . Graduate or equivalent degree in any discipline. Minimum 1 – 6 years of relevant experience in Retention, Telecalling, or Customer Care (Voice Process – Inbound / Outbound). Prior experience in handling MIS reports and Excel-based tracking . Strong understanding of billing processes and customer account management . Proficient in MS Excel and MS Word . Strong communication and interpersonal skills. Comfortable working in a telecalling environment with a high focus on targets. Ability to multi-task and coordinate with both internal teams and customers. Immediate joiners or those with a maximum 15-day notice period preferred.
Role & Responsibilities :
- Call customers to remind and follow up on pending payments .
- Act as a communication bridge between field executives and team leaders.
- Handle arrears follow-ups with a consistent approach.
- Work with internal teams to identify and rectify billing errors .
- Analyze unpaid accounts and provide feedback for corrective actions .
- Follow up with customers for reactivation of inactive accounts .
Key Result Areas :
Education Qualification :
Work Experience :
Additional Requirements :
Skills Required
Data Analysis, Sql, crm software, Negotiation Skills, Customer Retention, Debt Collection, Regulatory Compliance, Reporting Tools, Account Management
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Collection Executive • Jaipur