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OIC Production Support Engineer / Specialist
Jigya Software Services (P) LtdDelhi, IN1 day ago
Job type
- Remote
Job descriptionStrong experience in Oracle Integration Cloud (OIC) integrations (REST, SOAP, FTP, DB, ERP adapters, HCM adapters, File-based integrations). Knowledge of Fusion ERP / HCM modules and their business processes. Proficiency in troubleshooting, monitoring dashboards, and diagnostic logs in OIC. Good understanding of Web Services (SOAP, REST APIs, JSON, XML, XSD, XSLT, WSDL, OAuth2, Security Policies). Hands-on experience in error handling, mapping, lookups, and orchestration within OIC. Exposure to HCM Extracts, BI Publisher Reports, and FBDI templates (added advantage). Familiarity with incident management tools (ServiceNow / Remedy / Jira). Strong analytical and communication skills with ability to interact with business users. Willingness to work in 24x7 support model / on-call rotation.
Responsibilities :
- Provide L2 / L3 production support for Oracle Integration Cloud (OIC) integrations across multiple business processes.
- Monitor scheduled and real-time integrations, resolve failures, and ensure SLAs are met.
- Perform root cause analysis for recurring issues and provide permanent fixes.
- Collaborate with functional and business teams to analyze incidents, service requests, and change requests.
- Manage incident, problem, and change management processes as per ITIL framework.
- Support integrations with Oracle Fusion HCM, ERP, Payroll, Benefits, SCM, and third-party applications.
- Handle error handling, exception management, retry mechanisms, and alerting in OIC.
- Work on bug fixes, enhancements, and minor development in OIC (Integrations, Connections, Lookups, Schedules).
- Coordinate with Oracle support for SRs (Service Requests) and follow through till closure.
- Ensure proper documentation for integrations, issue resolution steps, and knowledge base.
- Participate in release management, regression testing, and production deployments.
Required Skills :
(ref : hirist.tech)
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Production Support • Delhi, IN
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