Talent.com
OIC Production Support Engineer / Specialist

OIC Production Support Engineer / Specialist

Jigya Software Services (P) LtdDelhi, IN
30+ days ago
Job type
  • Remote
Job description

Responsibilities :

  • Provide L2 / L3 production support for Oracle Integration Cloud (OIC) integrations across multiple business processes.
  • Monitor scheduled and real-time integrations, resolve failures, and ensure SLAs are met.
  • Perform root cause analysis for recurring issues and provide permanent fixes.
  • Collaborate with functional and business teams to analyze incidents, service requests, and change requests.
  • Manage incident, problem, and change management processes as per ITIL framework.
  • Support integrations with Oracle Fusion HCM, ERP, Payroll, Benefits, SCM, and third-party applications.
  • Handle error handling, exception management, retry mechanisms, and alerting in OIC.
  • Work on bug fixes, enhancements, and minor development in OIC (Integrations, Connections, Lookups, Schedules).
  • Coordinate with Oracle support for SRs (Service Requests) and follow through till closure.
  • Ensure proper documentation for integrations, issue resolution steps, and knowledge base.
  • Participate in release management, regression testing, and production deployments.

Required Skills :

  • Strong experience in Oracle Integration Cloud (OIC) integrations (REST, SOAP, FTP, DB, ERP adapters, HCM adapters, File-based integrations).
  • Knowledge of Fusion ERP / HCM modules and their business processes.
  • Proficiency in troubleshooting, monitoring dashboards, and diagnostic logs in OIC.
  • Good understanding of Web Services (SOAP, REST APIs, JSON, XML, XSD, XSLT, WSDL, OAuth2, Security Policies).
  • Hands-on experience in error handling, mapping, lookups, and orchestration within OIC.
  • Exposure to HCM Extracts, BI Publisher Reports, and FBDI templates (added advantage).
  • Familiarity with incident management tools (ServiceNow / Remedy / Jira).
  • Strong analytical and communication skills with ability to interact with business users.
  • Willingness to work in 24x7 support model / on-call rotation.

    • (ref : hirist.tech)

    Create a job alert for this search

    Production Support • Delhi, IN