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Process Associate
Olive Green ConsultingKottayam, Republic Of India, IN16 hours ago
Job descriptionMinimum 6 months of experience in a Process Associate or related role Good communication and interpersonal skills Basic computer proficiency and typing skills Ability to work in rotational shifts (if applicable) Strong attention to detail and customer-oriented approach Ability to work in a fast-paced environment.
Key Responsibilities :
- Handle customer queries through calls, emails, or chats as per process requirements
- Maintain accurate documentation and update systems regularly
- Ensure timely resolution of issues while adhering to quality standards
- Coordinate with internal teams to address escalations or customer needs
- Meet performance targets such as accuracy, productivity, and turnaround time
- Follow company policies and standard operating procedures
Required Skills & Qualifications :
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Associate • Kottayam, Republic Of India, IN
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