Associate Manager - Control Tower

About us

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI / ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders : Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1. Perseverance, Passion and Commitment

a. Passionate about Navi’s mission and vision

b. Demonstrates dedication, perseverance and high ownership

c. Goes above and beyond by taking on additional responsibilities

2. Obsession with high quality results

a. Consistently creates value for the customers and stakeholders through high quality outcomes

b. Ensuring excellence in all aspects of work

c. Efficiently manages time, prioritizes tasks, and achieves higher standards

3. Resilience and Adaptability

a. Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

Role : Associate Manager, Control Tower

Team - Strategy & Business Operations (SBO)

Background - Consistent high achievement in academics and work (top 0.1%) with experience of up to 3 years

About Control Tower - Control Tower in SBO is a critical vertical which drives real-time tracking of key metrics, flagging and solutioning of anomalies and drives strategic initiatives across different verticals of SBO - debt management, claims, customer services and operations.

Role Description : -

• Data Analysis, Monitoring and Reporting :
• Identify key business drivers and establish L0, L1 and L2 metrics
• Set up dashboards for real-time tracking of metrics and build an automated alerting mechanism for respective businesses
• Drive solutioning of anomalies to ensure input effort metrics and output performance metrics are in sync with business objectives
• Root-cause improvement areas and drive long-term solutions
• Independently deep dive into data and collaborate with stakeholders to identify high impact initiatives
• Drive implementation of initiatives / programs
• Stakeholder management
• Collaborate with stakeholders to ensure that the metrics are in sync with with business objectives
• Work with several stakeholders to continuously identify levers to grow L0 and L1 metrics of business

Key Skills Needed : -