Learning Experience Architect

Job Overview

The role of a Learning Support Specialist is multifaceted and dynamic, requiring a unique blend of technical expertise and interpersonal skills. As a key member of the team, you will play a pivotal role in shaping the learning experience for individuals from diverse backgrounds and skill levels.

At the core of this position lies the ability to break down complex technical concepts into digestible explanations, making it accessible to learners at varying stages of their educational journey. This entails providing clear, actionable guidance, constructive feedback on assignments and projects, and mentoring learners with empathy and exceptional communication abilities.

Collaboration is a crucial aspect of this role, as you will work closely with internal teams to identify areas for improvement and implement solutions that enhance the overall learning experience. Additionally, you will help resolve delivery challenges and escalations, ensuring seamless support for our learners.

Key Responsibilities

• Respond to learner queries with clarity and precision
• Provide expert feedback on assignments and projects
• Develop innovative strategies for breaking down complex concepts
• Mentor learners at various skill levels, fostering a supportive and motivated environment
• Collaborate with internal teams to drive course improvements
• Resolve delivery challenges and escalate issues as needed

Requirements

Preferred Qualifications