Customer Success Manager
PinnacleUMaharashtra, India14 hours ago
Job descriptionProven work experience as a Customer Success Manager or similar role for a minimum of three years Working in a SAAS organization is desirable. Experience in dealing with large and mid size Enterprise customers in India Should have a quota carrying experience Exceptional ability to communicate and foster positive business relationships SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plus Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required. A bachelor or MBA degree is preferred. This role requires fair amount of travel meeting your clients and working from the office location.
💻 Position : Customer Success Manager
📍 Location : Navi Mumbai
🗓️ Working Days : Monday- Friday
📌 Experience Required : 3+ years
🤝 Client : Voice enabled chat bot software
💸 Salary : Upto 25 LPA
Key Responsibilities
- Establish clear client retention goals.
- Define success milestones for the clients and employees to work towards
- Assist customers with setting up and navigating various programs
- Promote the value of software & services
- Upsell / Cross-sell software & services
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience.
- Assist in conducting Customer Workshops on a periodical basis
Candidate Persona
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Customer Manager • Maharashtra, India
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