Business Analyst

ROLE RESPONSIBILITIES

Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.

Identify and troubleshoot application issues to maintain optimal system performance.

Ensure usability and functionality for all system end-users.

Conduct root cause analysis to determine the origin of issues.

Provide actionable recommendations for system improvements based on findings.

Provide support to workflows and provide expert knowledge on all workflow designs.

Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

Lead review sessions for completed business / functional requirements with key business users focused on gaining consensus and final business approval.

Build strong relationships within the business units and support functions to understand the business needs.

Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.

Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.

Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.

Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS

5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.

Experience with GuideWire Policy Center is preferred.

Experience with integration to external systems.

Strong experience with policy administration solutions.

Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.

Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.

Knowledge and experience in reviewing, reengineering or developing IT solutions for business process / improvements automation.

Experience with visualization tools is beneficial.

Candidate has experience with troubleshooting system issues.

GENERAL QUALIFICATIONS

Possess strong verbal and written communication skills.

Possess excellent problem-solving and analytical skills.

Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.

Team player who works well with technical and business resources.

Must be able to see tasks through to completion without significant guidance.

Possess Personal time management skills and ability to meet individual and team deadlines.

Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.

Experience with SharePoint, UI mockup tool.

EDUCATION REQUIREMENTS

B.A / B.S degree

Certified Business Analyst Professional (CBAP) is a plus but not required.