Scality Storage Engineer - RHEL

Key Responsibilities :

• Provide L2 / L3 support by resolving customer issues via phone, email, or remote sessions.
• Reproduce and analyze problems in-house, delivering timely and accurate resolutions.
• Perform regular follow-ups with customers, offering recommendations, updates, and action plans.
• Identify and escalate issues to vendors per Standard Operating Procedures (SOPs).
• Leverage internal expertise (peers, knowledge bases, community forums) to deliver effective solutions.
• Collaborate across CoE / Hardware teams to diagnose and isolate complex issues.
• Deliver consulting support and guidance in your area of expertise.
• Maintain high-quality case documentation, meet SLA timeframes, and achieve operational metrics.
• Incident Management : Resolve single and cross-technology incidents independently; lead resolution of complex issues.
• Escalation Management : Manage and participate in escalations, especially during critical situations.
• Problem Management : Perform trend and root-cause analysis to prevent recurring issues.
• Change Management : Prepare, review, and implement change records; assess risk and participate in Change Advisory Boards.
• Patch & Security Management : Apply and monitor patches, ensuring compatibility and compliance.
• Configuration Management : Maintain accurate entries in the Configuration Management Database (CMDB).

Technical Skills : Must Have :

Good to Have :

Education & Qualifications :

(ref : hirist.tech)