Process Associate – Service Desk

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate – Service Desk

In this role, you would be providing Level 1 support in Technical / Service desk support.

Responsibilities

• Strong customer service orientation
• Demonstrated ability to handle multiple tasks with little to no forewarning.
• Demonstrated ability to react quickly, lead and perform exceptionally during critical / catastrophic events.
• Comprehend the issue, search on Knowledge Management Tool and communicate / narrate effectively.
• Document & add new issues / solutions to Knowledge Management Repository
• Utilize professional techniques to retain & delight customers.
• Provide quality service & resolve concerns efficiently & professionally.
• Above all, take full ownership of the Incident from Creation to Closure
• Excellent communication skills
• Should understand below Technical Skills :

o Windows & MAC troubleshooting

o Active Directory

o Basic Networking

o Win NT / 2000

o MS Office 2007, 2010. O365

o IE6 & IE8

o OS - WinXP, Win7, Win 10, MAC

o Outlook 2007, 2010, 2016

o PC / Laptop / Handheld / Printers

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills