Off-shore Account Manager

Business Enablement & Services Team | OFFSHORE ACCOUNT MANAGEMENT |

Mandatory Relevant Experience - 3 Years

Responsibilities :

Responsible for commercial contractual adherence, and growth of engagements in tandem with Global Sales teams.

Own and manage end-to-end commercial and contractual aspects / processes of the accounts.

Supporting the internal stakeholders in growing the account and improving overall account profitability & DSO.

Effective tracking of the account stats including Revenue & Receivables.

Catering to the new business requirements by creating statement of works.

Implementing best practices for optimization.

Interpreting the contract and establishing a governance model for adherence.

Financial risk mitigation through relevant contract amendments.

Manage the internal and external stakeholders of the engagement.

Support account management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports.

Support engagement teams to Cross-sell, Up-sell, and Contract Reshaping – growing existing and new business opportunities.

Manage customer reviews and visits.

Conduct internal reviews and maintain the overall account stats health.

Minimum Requirements :

MBA / BBA / B. Com / B. Com Hons / BA Economics with Mathematics with minimum 60% across academics (10th, 12th, UG until last semester).

Decent understanding and experience of pricing and associated P&L calculations.

Good experience of using MS Excel™ (pivots, macros etc.), MS Word™, MS Power point™ for analysis, process mapping and reporting.