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Operations Manager

Black & Grey HRMumbai, MH, in

22 days ago

Job type

Quick Apply

Job description

Job Description

Black & Grey HR is partnering with a leading provider of precision machinery solutions designed for the jewelry manufacturing industry. Renowned for their technical innovation, customer-centricity, and operational excellence, the company is looking to hire a dynamic Operations Manager to drive seamless business operations and enable sustainable growth.

The Operations Manager will be responsible for streamlining, managing, and optimizing day-to-day operations across multiple functions, including Purchasing, Inventory, Service, HR, and IT / ERP (Zoho). The ideal candidate will bring a process-driven mindset, strong leadership skills, and the ability to translate operational efficiency into business success.

Key Responsibilities :

Strategic Operational Management : Oversee and direct daily operations to ensure alignment with organizational objectives while maintaining cost-effectiveness and efficiency.
Process Optimization & Automation : Identify operational bottlenecks, introduce best practices, leverage automation, and drive continuous improvement initiatives to enhance productivity.
Team Leadership & Development : Lead, mentor, and inspire cross-functional teams, fostering a culture of accountability, collaboration, and high performance.
Resource & Capacity Planning : Manage workforce allocation, inventory levels, and system infrastructure to support business expansion and operational demands.
Compliance & Risk Management : Ensure strict adherence to regulatory standards, internal policies, and risk mitigation frameworks to safeguard the company’s operations.
Cross-functional Collaboration : Partner with Purchase, Inventory, Service, HR, Finance, and IT teams to ensure smooth workflows, effective problem resolution, and unified objectives.
Performance Measurement & Reporting : Develop KPIs, dashboards, and MIS reports to monitor operational performance and provide actionable insights to senior management.
Customer Experience Enhancement : Work closely with service teams to improve turnaround times, quality of delivery, and overall client satisfaction.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field (MBA preferred).

8–12 years of progressive experience in operations management, ideally within trading, distribution, or machinery-related industries.

Hands-on experience managing multi-department operations and implementing ERP-driven workflows.

Proven ability to lead and manage multi-functional teams effectively.

Expertise in procurement, inventory control, service operations, HR processes, and ERP systems (preferably Zoho ERP).

Strong analytical, problem-solving, and decision-making skills.

Excellent communication, stakeholder management, and negotiation abilities.

Adept at driving process standardization, cost optimization, and business scalability.

Benefits

Attractive Salary + Benefits

Requirements

Preferably a Bachelor’s degree in Business, Marketing, Engineering, or related disciplines. - A proven track record in business development, sales, or marketing, coupled with an extensive network within the UAE’s MEP consulting, lighting design, specifier, and real estate development communities. - Exceptional communication, negotiation, and relationship-building skills. - In-depth knowledge of LED lighting products and their diverse applications - A self-starter attitude, driven by results, and capable of autonomous work. - Familiarity with UAE construction and lighting industry norms and regulations.

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Operation Manager • Mumbai, MH, in