Process Improvement AnalystSnapdeal • Haryāna, Republic Of India, IN
Process Improvement Analyst
Snapdeal • Haryāna, Republic Of India, IN
1 day ago
Job description1-3 years of QA experience (preferably in call center / e-commerce) Strong MS Excel expertise Skilled in training delivery & module creation Analytical, detail-oriented & independent worker Graduate with excellent communication skills Knowledge of CSAT, NPS, FCR is a plus Open to travel for training / audits Certification post-training Project-driven mindset with ability to take complete ownership of tasks and deliverables
Responsibilities
- Conduct audits & ensure SOP adherence
- Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)
- Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)
- Analyze data, identify gaps & drive action plans
- Collaborate with stakeholders to optimize processes
- Maintain QA & training documentation
- Lead and support project-driven initiatives to improve quality and training effectiveness
- Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements
What We’re Looking For
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Analyst • Haryāna, Republic Of India, IN
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