Customer Support Professional

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it's important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity :

As a Customer Professional at ApplyBoard, you will play a vital role in delivering top-notch customer experiences across various business lines, including Test, GIC, Chequing Accounts, and other Value-Added Solutions. You will be the front-line representative for our recruitment partners, ensuring that all interactions are positive and effective. By actively collaborating with internal teams, you will help support our enrollment goals and contribute to our overall customer success strategy. Your focus on customer satisfaction and operational excellence will be key to driving positive outcomes for our clients and the company.

What you'll be doing everyday :

Customer Experience Excellence :

• Provide exceptional support and service to customers, addressing inquiries and concerns in a timely manner.
• Build strong relationships with recruitment partners to foster loyalty and satisfaction.

Operational Support :

Cross-Functional Collaboration :

Continuous Improvement :

Team Support :

What you bring to the table :

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard's 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.

Skills Required

Microsoft Word, Gmail