Front Office Supervisor

Position : Front Office Executive / Senior Associate / Supervisor / Duty ManagerCompany : Svenska Design Hotels, a European chain of boutique hotels from SwedenLocation : 5-star Luxury Hotel in Kakinada, Andhra PradeshSalary : Rs. 2.40 to Rs. 3.60 lakhs per annumQualifications : Undergraduate degree / diploma in hotel managementExperience : Min. 5 years front office experience in hotels essentialLanguage Skills : Proficiency in English (essential) and Telugu (desirable)Responsibilities : - Guest Engagement : Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction.- Team Leadership : Supervise and mentor the front office team, fostering a collaborative and service-oriented environment.- Operational Excellence : Manage guest check-ins, check-outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.- Communication : Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information.- Hospitality Expertise : Utilise your hospitality degree / diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels.- Revenue Optimisation : Collaborate with the sales and marketing teams to drive upselling and cross-selling opportunities, contributing to the hotel's financial success.- Training and Development : Conduct training sessions to enhance team members' skills, ensuring consistent service excellence.Apply to with your resume and current / expected compensation