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Information Technology Service Desk

Information Technology Service Desk

YASH TechnologiesThiruvananthapuram, IN
2 days ago
Job description

ROLE AND RESPONSIBILITIES : -

  • Primary contact point for end users via phone / Chat / self-service tickets.
  • Qualify and Open tickets for remediation of events.
  • Triage Tickets to respective teams.
  • Regular update and follow up on tickets in the queue
  • Follow up tickets till closure.
  • Ability to manage a variety of technically complicated tasks effectively
  • Experience in Remote support and troubleshooting skills.
  • Understanding of Basics Hardware accessories / devices and peripherals
  • Should be flexible for rotational shifts
  • Excellent oral and written communications skills
  • Exposure in practicing ITIL standards for Infrastructure management

DESIRABLE SKILLS

  • Able to understand the email flow issues internal & external
  • End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
  • Demonstrate a high level of customer relationship skills which includes email etiquette.
  • Good Communication skills, follow up skills, Willingness to work in rotational shifts
  • Good Communication skills follow up skills, Willingness to work in rotational shifts.
  • Remote troubleshooting
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